Privacy Policy

Who We Are

Gibbons Removals & Storage (“we”, “us”) is the operator of the website In the course of operating our business, we collect, use and are responsible for certain information about you as the “data controller”. We appreciate that you put your trust in us. The personal data you provide us with is processed in compliance with Irish and European Data Protection legislation, specifically the General Data Protection Regulation (EU) 2016/679 (‘GDPR’) and the Data Protection Act 2018.

– Changes to the Privacy Policy

This Privacy Policy was published on the 4th of September 2023. We may change this Privacy Policy from time to time. You should check this webpage occasionally to ensure you are aware of the most recent version.

– Contact Us

If you have any queries or concerns about the way we use your personal information, please send an email to or write to us at Gibbons Removals & Storage, Unit 5, Castlecomer Business Park, Kilkenny Road, Castlecomer, Co. Kilkenny or call us on 056 7760444. The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority. The supervisory authority In Ireland is the Data Protection Commissioner who may be contacted at or by telephone on +353 57 8684800.

The Personal Information We Collect and Use

– Your Own Personal Information

In the course of operating our removal and storage business, we collect personal information when you provide it to us for the purpose of receiving a quotation, contracting a service, or making a payment. This may include your name, postal address, email address, phone numbers, date of birth, and payment details. We also collect personal information from you if you apply for a job with us or work for us for any period of time. In this context, personal information we gather may include: contact details, financial and payment details, details of education, qualifications and skills, nationality, job title, and CV. If you apply for a job with us, we may receive information from the people who provide references.

– Personal Information About Other Individuals

If you give us information on behalf of someone else as an alternate contact, referee or next-of-kin, you confirm that the other person has agreed that you can:

  • Give consent on his/her behalf to the processing of his/her personal data;
  • Receive on his/her behalf any data protection notices; and
  • If relevant, give consent to the transfer of his/her personal data abroad.

– Sensitive Personal Information

We will not usually ask you to provide “sensitive personal information”. Sensitive personal information includes information relating to your ethnic origin, political opinions, religious beliefs, whether you belong to a trade union, your physical or mental health or condition, sexual life, and whether you have committed a criminal offense.

We will only collect your sensitive personal information with your explicit consent. We will only ask you to provide sensitive personal information if we need to for a specific reason, for example, if we believe you are having difficulty dealing with your account due to illness. If we request such information, we will explain why we are requesting it and how we intend to use it.

– Children

We do not knowingly collect personal data relating to children under the age of 16. If you are a parent or guardian of a child under the age of 16 and think that we may have information relating to that child, please contact us. We will ask you to prove your relationship to the child, and if you do so you may (subject to applicable law) request access to and deletion of that child’s personal data.

How and When Do We Collect Information From You?

We collect information from you over email, over the telephone, or in-person when you contact us to make an enquiry or sign a contract. If you visit our storage facility, some personal data may be collected from monitoring devices and systems such as closed circuit TV (CCTV) and door entry systems at the site.

Why Can We Collect and Use Your Information?

We rely on a different lawful basis for collecting and using personal data in different situations:

– Performance of a Contract

When you make enquiries about moving or storing with us before you become a customer, we need to collect personal information about you so that we can take steps to enter into a contract with you. Once you have become a customer, we need to collect and use personal information to provide services to you and to claim our right to be paid in return for our services under the terms of contract. This includes collecting and using your personal information to:

  • Enable us to follow up on enquiries made by you in relation to moving/storing with us and to give you our quote;
  • Prepare a removal/storage agreement with you and arrange insurance cover if required;
  • Manage any accounts you hold with us;
  • Contact you for reasons related to the service you have signed up for or to provide information you have requested;
  • Deal with payment for our services;
  • Notify you of any changes to our website or to our services that may affect you; and
  • Resolve disputes or collect overdue payments.

If you apply for a job with us, we will collect and use personal information to process your application and check references. If you take a job with us, we will collect and use your personal information to enter into an employment contract with you and to administer the employment relationship, including making payments to you, accounting for tax, ensuring safe working practices, monitoring and managing staff access to systems and facilities, monitoring absences and performance and conducting assessments.

– Legitimate Business Interestes

Our priority is to make sure we give a high quality and secure service to customers and to follow up effectively on enquiries even though we accept that not all enquiries will lead to a business relationship or contract. We collect personal information to:

  • Follow up on enquiries in accordance with industry guidelines and provide quotes for moving/storage/details of offers;
  • Improve our services;
  • Detect and prevent fraud.

It is a key feature of our storage service that we operate CCTV within the storage facility. We collect and process CCTV images to:

  • Fulfil our contractual obligation to deliver a secure self-storage environment;
  • To establish whether you are doing something that breaches your contract with us; and
  • To assist in the establishment or defence of any crime or other investigation.

If we propose to use your information for any other uses we will ensure that we notify you first. If we need your consent to use your information for these other purposes, we will give you the opportunity to opt in or to refuse. If you opt in, you will be able to opt out at any time.

Keeping Your Information Safe

We have appropriate security measure in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those people processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We use technical measures to safeguard your personal data, for example:

  • We store your personal data on secure servers; and
  • Payment details are encrypted on the secure server.

In the event of a suspected data breach, we will notify you and the Data Protection Commission of a suspected data breach where we are legally required to do so. While we will use all reasonable efforts to keep your personal data safe, you acknowledge that the use of the internet is not entirely secure and for this reason, we cannot guarantee the security or integrity of any personal data that is transferred from you or to you via the internet. If you have any particular concerns about your information, please contact us (see ‘Contact Us’ above).

Transfer of Your Information Outside the EEA

In order to deliver an International Removals service under an agreed contract, it may be necessary for us to transfer your personal data outside of the European Economic Area or to international organisations. This will always be done in compliance with Chapter V of the General Data Protection Regulation.

Data Retention

We will usually hold your personal information as a customer or employee on our system for the period we are required to retain this information by applicable Irish law, currently 7 years from the end of our contract or 6 months after any unsuccessful job application, unless you have told us you want us to delete the information earlier (see section “Your Privacy Rights” below).

Your Privacy Rights

Under the General Data Protection Regulation, you control how your information is stored or used. You can:

  • Request a copy of your information which we hold (subject access request);
  • Require us to correct any mistakes in your information which we hold;
  • Require the erasure of personal information concerning you in certain situations;
  • Require us to stop contacting you for direct marketing purposes;
  • Object in certain other situations to our continued processing of your personal information;
  • Restrict our processing of your personal information in certain circumstances;
  • Object to decisions being taken by automated means which produce legal effects concerning you or which affect you significantly; and
  • Receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations.

Further information on each of these rights is available from the Data Protection Commission at this link. If you would like to exercise any of these rights, please:

  • Email, call or write to us (see ‘Contact Us’ above);
  • Include proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
  • Let us know the information to which your request relates, including any account or reference numbers, if you have them.

Typically we will not charge any fee for any of these services.

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